Refund policy

Orders & Exchanges

I would like to cancel my order. How do I do that?

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. Please email info@twentieschi.com if you have any questions. 

I have ordered the wrong item by mistake. Can I edit my order?

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please info@twentieschi.com if you have any questions. 

Do we accept returns and exchanges? 

We provide exchanges, and store credit for items purchased at full price within 14 days of purchase, as long as they are unworn, unused, and undamaged, and items must be in original condition and packaging. 

We do not provide a pre-paid shipping label for returns. All shipping and handling cost are covered by the customer. If you are not satisfied with your order, please email us at info@twentieschi.com Our customer service team will respond within 48 hours.